Service advisors are in most cases not only the face of your dealership but also the most profitable. We have trained service advisors and managers in hundreds of dealerships across the United States and our years of experience allow us to say that without a doubt we will substantially improve service absorption all the while increasing your CSI and customer retention.
As a service manager you need to wear many hats. You need to be able to handle difficult customers, book RO’s and manage your technicians, all the while keeping CSI high. In many dealerships the service manager needs to handle all the training of their staff as well. However, with all the duties the service manager needs to perform most vital training is overlooked.
That is where we come in. Our staff comes directly to you and works alongside your service department performing the same tasks that they do. We also conduct on-site training and seminars aimed to turn your service people into service professionals! Typhone Consulting Group gets to know your department inside and out in order to provide the direction needed to bring in bottom line net profits!